FAQ

SHIPPING

Processing time is 5-10 business days. Please allow for extra time as market season can delay processing time.

By purchasing you agree to pay any customs fees upon receipt of the order. VAT will not be submitted prior and price will not be changed on customs form to reflect anything other than the accurate price

PRE-ORDERS

Please see the description of your pre-order for the estimated wait time. Pre-orders aren't guaranteed to be ready at the estimated time due to a number of factors such as delayed shipping from the manufacturer, holidays, and more. If you have any further questions about your pre-order, please send am email to solairesprout@gmail.com with your order number.


MISSING PACKAGES

Please know that we are not responsible for any of the following:

  • Lost packages due to incorrect address provided by the customer. Please always make sure to enter your correct shipping address when you place your order.
  • Package is lost/damaged during shipping

Once all packages have left our premises and received, and a tracking number has been sent to you, we are not liable for lost or damaged packages.

For orders that come with a tracking, if the tracking states that it is delivered, but you haven’t received your package, please contact the associated postal service with your tracking code for a missing parcel claim or visit your local post office.

If your package is returned back to us due to a wrong address, you are responsible for paying the reshipping fees.

International Orders: If your package is lost please contact your local customs office.

REFUNDS AND CANCELLATION

Pre-orders will not be granted any refund/cancellation of orders once the merchandise are in production.

Cancellations will only be granted if an order is doubled.

We treat every inquiry on a case-by-case basis, so if there are any issues feel free to send an email to solairesprout@gmail.com with your order number. We will do our best to see what we can do to better the situation.

RETURNS and EXCHANGES

No returns will be granted. Exchanges will only be granted if the if the wrong item is received.